Get in Touch With Us

Got a question about one of our reviews, spotted something that needs a second look, or just want to tell us what you think? This page covers the ways to reach the Online Casino team and what we do once your message lands.

How to Reach the Team

Email is the best way to contact us. Write to [email protected] and a real person will read your message — we do not rely on automated replies to close out enquiries. Tell us upfront what your message is about (a review, a bonus term, a general question) so it reaches the right person without delay.

We aim to reply within a couple of working days. Around the launch of new features or during particularly busy stretches it can take a little longer, but every message gets a response.

What We Can Help With

• Questions about our casino reviews or ratings — if you want more detail on how we assessed a brand such as Cashed, SlotsGem or WinnerIsland, or why a particular casino sits where it does, ask us.
• Corrections — bonus terms, game libraries and payment options at Canadian online casinos change often. If something on the site looks out of date, tell us and we will check it against the operator's current terms.
• Bonus and promotion queries — if a welcome offer, wagering requirement or free spins term is unclear, let us know which casino and which offer, and we will clarify what we found in our research.
• Content suggestions — if you would like us to cover a topic relevant to Canadian players, such as payment methods, mobile play or newly launched casinos, we welcome the idea.
• Partnership or editorial enquiries — if you represent a casino brand or an industry organisation, introduce yourself and explain what you have in mind.

Before You Write In About a Specific Casino

If your question relates to an account, a deposit, a withdrawal or a bonus dispute at a specific casino, we are not able to intervene on your behalf — that has to go through the casino's own support team, since we do not operate these sites and have no access to player accounts. What we can do is point you towards the general terms we found during our own research, or flag your feedback for our next review of that brand.

If you are comparing options before signing up anywhere, our reviews and comparison tables set out ratings, headline offers and the conditions attached to them, so it is worth checking those first. Players outside the standard provincial framework, for instance, may want to look at our page on Best Non GamStop Casinos 2026 for a more specific comparison.

A Note on How We Work

Our rankings are based on independent research into licensing, game selection, payment options and bonus terms — commission from any casino never buys a better position on our site. If reader feedback shows that something we published no longer matches what a casino actually offers, we update it. That is part of why we value hearing from you directly.

Thanks for taking the time to read this far. Whether it is a correction, a question or a suggestion, we look forward to your message.